I recently booked tickets through a ferry platform, but I ran into a problem – after booking, I couldn’t get confirmation through the website, and the support team hasn’t responded yet. How can I resolve such issues quickly, and are there any proven ways to influence the situation through their service?
I also had the same problem, that after booking tickets, the confirmation never came, and the support was silent. I managed to solve it when I started writing to them not only by mail, but also on social networks, they responded faster there. If the problem is with aferri, check the Spam folder as well, sometimes the letters end up there. And if the answer still doesn't come, try writing in the comments or reviews, usually companies respond faster when it's public.
To resolve the issue quickly, try reaching out to the ferry platform through other communication channels like social media or a dedicated phone line.
Thank you for sharing your solution. Hopefully, this will help others who face similar issues with their bookings.
