Shipping & Returns
We take delivery as seriously as we take design. We’ve organized our shipping to be transparent and flexible. Below, we’ve outlined our shipping options, and what to expect once you have placed your order.
US Shipping
$20 Flat Rate Shipping for orders under $195 and FREE shipping for orders $195 or greater. Shipping takes 5-10 business days unless otherwise stated on the product page. FREE shipping on all Really Great Cat Litter and Really Great Cat Food subscriptions.
We also have express options that are calculated based on the weight of your order.
We cannot ship to PO boxes. Certain items (Sprout, Haven, Really Great Cat Litter, Really Great Cat Food) cannot be shipped outside of contiguous USA (i.e. Alaska, Hawaii, Puerto Rico).
US Returns
We accept furniture returns within 30 days of purchase if the product is in brand new condition (unused and in its original packaging). We can't accept returns of even lightly used products. Return shipping costs are not included.
If you're having trouble getting your cat to use your new product, please reach out to our care team at purr@tuftandpaw.com. Our cat behaviorist has some great techniques to help onboarding.
Really Great Cat Litter Returns
We offer a money-back guarantee on your first cat litter order within 30 days of purchase. Reach out to our care team to find out more! We do not accept returns after the first order.
Really Great Cat Food Returns
We offer a money-back guarantee on your first cat food order within 30 days of purchase. Reach out to our care team to find out more! We do not accept returns after the first order.
Incorrect Address Issues
We cannot facilitate any returns or rerouting of packages - orders with an incorrect address may be considered lost.
International Shipping & Returns
We ship to the below list of countries. Items ship using DDP (duty prepaid) so there are no surprises on delivery - all fees are paid up front at checkout. Items ship from USA, so larger items can be especially expensive to ship. We only charge the exact rate we get charged by the shipping carriers, and we're always trying to negotiate those rates down for our customers.
Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, U.S. Outlying Islands, United Arab Emirates, and United Kingdom
International Returns:
Due to the nature of high shipping costs for shipping bulky items abroad, we cannot issue returns for international customers unless there is a product defect, in which case we will send a replacement. Please contact our care team purr@tuftandpaw.com before returning any items so we can advise on correct return locations.
